Proactively Manage Call Center Scheduling To Optimize Profitability

call-center-schedulingManaging a telemedicine department, profitable call center and/or home-based telephonic staff requires a high level of organization to ensure proper oversight, reduce overstaffing, and eliminate the potential for overtime and unexpected staff shortages. Schedule360™ allows you to proactively manage call center scheduling and have a real-time view of who is working, even when they are not physically sitting in your office.

Schedule360 enables you to align staff with demand to provide the highest level of service in your call center. It provides complete transparency between the scheduler, call center management and your staff, in real time. Schedule360 enables you to capture non-availability requests, organize and report shift openings to available staff and integrate electronic timesheets with payroll compiling to eliminate errors while streamlining the entire administrative process.

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Schedule360 Call Center Scheduling Benefits

  • Improve customer service by aligning staff with demand.
  • Eliminate over-staffing to match staff levels with demand.
  • Prevent understaffing that impacts service and morale.
  • Eliminate unnecessary overtime costs.
  • Improve employee morale by honoring individual shift preferences.
  • Get a real-time view of who is working on-site and from home.
  • Virtual time clock and automated payroll for home-based employees.