Whether you are new to Schedule360 or a long-term user, sometimes you can get an error trying to log in for your shift.

The top two common login errors:

  1. Can’t Remember Your Login or Password

  2. Authorization Required Error Message

Download the Complete Login Troubleshooting Guide


1. Can’t Remember Your Login or Password

Step 1. Check with your scheduler to ensure you are using the correct username.
Step 2. Once you are sure you are using the correct username please verify your password use the LOST PASSWORD link on www.Schedule360.com. Your password will be sent to you via email.

If your email is not up to date contact your scheduler to have your email updated.

The Schedule360 team cannot give password information out over the phone or update emails on behalf of your scheduler.


2. Authorization Required Error Message

If you believe you are using the right login information but are still unable to log in or get the login box to appear – you need to clear your cache or saved password.

This happens most frequently when the person logs in for the first time into Schedule360 they are given a temporary login and password and accidentally hit “save password” in their browser when prompted.

All new users to Schedule360 are given a temporary login and password. You will create a new password the first time you log into Schedule360.

Do not save your temporary password as it will not work after the first time you log in.

You will need to clear the cache of ANY/ALL browser you use to log in. This means all devices you use Schedule360 on. (ex. desktop, laptop, or mobile devices like a phone or tablet)

Which Browser Are You Using?