Frequently Asked Questions

A typical implementation can take roughly 4-6 weeks for larger-scale clients that would include multiple departments, chain pharmacies, or regional health system launch. However, it can also be as fast as 48 hours with our STAT package.

Phase 1: Customer Configuration & Site Build (1-week)

A dedicated account representative will work with your scheduling team to gather your scheduling requirements and configure Schedule360 to meet your needs.

Phase 2: Employee Data Load (3- 5 days from receipt)

You can provide your facility and employee data in excel format for uploading. This decreases manual entry for schedulers and speeds up the deployment process. Data can be loaded within two business days.

Phase 3:  Admin Kickoff (2-3 weeks with additional training as needed)

Following the data load, schedulers are trained via live web conferences. During these training sessions, department-specific configurations can be added instantly based on your feedback. 

Phase 4 Employee Launch (1 week prior to schedule release)

Once the schedulers are trained and a Go Live date has been established, employees will receive individual launch letters. The employee launch letter provides training, login, and go-live information based on your requirements. Schedule360 will provide these letters in a PDF format for printing and distribution or the letters can be sent via email to the email account listed in each employee’s profile.

Phase 5: Go Live (Based on 1st schedule date)

Once the system is live with your configured setup, you are ready to begin scheduling. Your first scheduling month is free and our expert support team is available to answer your questions 24/7. You will also continue to receive full support from your dedicated account representative for the entire length of your contract. 

Phase 6: On-going Support (24/7 via 800 support number – on-going training as needed)

Schedule360 offers ongoing support and training as needed for scheduling administrators. We also offer dedicated account management and configured reporting at no additional cost. Additional features can be added at no additional charge.

Schedule360 pricing is calculated by the number of employees and facilities. Schedule360 offers yearly contracts with various payment options. Free setup, training, and 24/7 ongoing support are included with your contract. Schedule360 also provides your first scheduling month free per our Schedule360 guarantee.

Schedule360 Guarantee: Unique in the software industry, Schedule360 provides a guarantee with every deployment. Our contracts include a 30-day guarantee following your go-live date that is absolutely free. There are never any hidden fees and your success is guaranteed.

Yes! We can interface with most other payroll or HR systems. Don’t see yours listed? Ask us today about integrating your current platform or software with Schedule360.

Schedule360 uses ORDS (Oracle REST Data Services) to efficiently and securely transfer staff credentials, time off, schedule, and punch data between our application and third-party applications.

\We are constantly improving our scheduling software and adding new and requested features for our admins and scheduling teams. Don’t see a feature or report your team needs? Reach out to your Schedule360 rep to find out more.

Schedule360 includes online employee training in a flexible 24/7 learning environment. Our training modules are tailored to your specific goals and final setups to make them meaningful for your organization.

These online training modules can typically be completed in 15 minutes or less and provide an efficient way to train any number of employees. Training tutorials are also accessible from the Schedule360 website.

With our communication features like messaging via the platform, text, and email. Schedule360 end users have more transparency over their schedule and when they are scheduled to work.

Our support team is available for admins and schedulers at any time by phone or email or with any questions or troubleshooting.

Schedulers/Admins:
Current Schedule360 admins and schedulers are always encouraged to reach out to our support team if they have any questions or concerns during/after implementation and onboarding.

We have training materials specific to your configuration of Schedule360 and invite you to download them from our website at any time.

We also offer on-site support and training for health systems during your onboarding of Schedule360.

Staff:
Schedule360 has online training modules that staff can use to refresh how to view their current schedule and pick up shifts. We also have pdf versions available on our website.

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Yes. Schedule360 offers the ability for multiple admins and schedulers per department with their own time-stamped approvals and notes for complete transparency over scheduling.

With the best customer support in the industry, we try to respond as quickly as we can. Some responses may require further exploration but most questions are handled within hours.

The biggest advantage of Schedule360 is our ability to configure the application to meet the individual needs of our clients. We understand that “scheduling” is a generic term and that each facility is unique in the method in which they schedule employees. “One Size Does Not Fit All.”

The biggest advantage of Schedule360 is our ability to configure the application to meet the individual needs of our clients. We understand that “scheduling” is a generic term and that each facility is unique in the method in which they schedule employees. “One Size Does Not Fit All.”

Schedule360 is a secure cloud-hosted application, so it can be accessed from any Internet connection. It is compatible with virtually all major Web browsers. You will have access to Schedule360 from anywhere using your PC, Mac or laptop – and can communicate with employees in real-time on their smart phones, PDAs, tablets and other mobile devices.

Schedule360 can provide an employee portal page or can work with your IT department to embed a link into your intranet site. Schedule360 can also be accessed through the login link on www.schedule360.com.

Schedule360 includes online training with a Schedule360 representative and the industry’s best customer support. We assign a dedicated Schedule360 representative who works with you to understand your unique scheduling needs, provides expert consultation, training, and support.

Our customer support team is available 24/7 at 877-441-5251 to assist you. On-site training is also provided through our in-house training experts at no additional charge for larger client deployments.

Schedule360 includes online employee training in a flexible 24/7 learning environment. Our training modules are tailored to your specific goals and final setups to make it meaningful for your organization. These online training modules can typically be completed in 15 minutes or less and provide an efficient way to train any number of employees. Training tutorials are also accessible from the Schedule360 website.

Schedule360 enables you to configure the application to capture all the payroll variables for each employee so you can easily compile a detailed report for your payroll service each pay period. Schedule360 offers robust configurability to capture even the most complex compensation variables for each employee. The application does not administer actual payroll processing (paychecks/deposits), but it does allow you to compile payroll reports for your payroll service each pay period.

Schedule360 is the ideal employee scheduling and labor management solution for a broad range of industries because of its highly configurable and scalable design. Its flexible, rules-based functionality enables the software to be setup to fit your unique needs – regardless of the size, type or complexity of your organization. As a result, Schedule360 is used by healthcare organizations, pharmaceutical companies, retail pharmacies, call centers, government facilities and other organizations to simplify scheduling and manage their workforces.

Schedule360’s web-based scheduling software allows you to proactively manage schedules, properly staff shifts, capture each employee’s scheduling preferences, empower employees to self-schedule for open shifts and improve overall communication organization-wide. This increases employee satisfaction and retention, while gaining the highest utilization possible of every employee’s available work hours.

Schedule360 clients have well documented ROI results showing reduction in, supplemental spending, paid FTE hours for schedule management, and staff overtime. Additionally, ROI is shown in employee use of self-scheduling capabilities and expedited invoicing procedures.

Schedule360 solutions are highly configurable and our talented team can work with your organization to provide integration solutions for your payroll and/or time and attendance systems. Please contact us for further information on how Schedule360 can provide a customized solution for you.

Our self-scheduling process is both intuitive and seamless, allowing Employees flexibility in creating their schedules while ensuring that individual work targets are met and safe levels of staffing occur for respective Departments. Management still “holds the keys to the kingdom” and defines set-up for Unit Master Schedules, Employee required targets, and Final Schedule balancing.

The difference with Schedule360 and other applications is the automation of the process that is delivered in a self-service world for employees. Instead of countless FTE Admin Hours spent on the task of schedule-building, Schedule360 allows the majority of the work to be done for you. Employee Calendars have an Advanced Search Feature which allows the ability to search for all open shifts that match the employees Assignment(s) and Qualifications. If desired, Employees can then self-schedule shifts via the system up to the defined OT threshold for the week or pay period. If you do not wish to use self-scheduling, it can be turned off for the entire Department or at the Individual Employee Level.

Schedule360 uses a blend of the latest collaborative technologies, including the Web, mobile apps, text messaging and email to empower proactive scheduling and communication.

Schedules can now be completed weeks in advance through an automated process. Employees on recurring schedules are locked down immediately and open positions can be filled through employee self-scheduling or auto scheduling algorithms for the administrators. Last minute needs can be communicated instantly via e-mail, text message, or pager message and employees can log-in to accept shifts online.

Schedule360 includes free setup, online training and the industry’s best customer support. We assign a dedicated Schedule360 Representative to work with you during setup to configure your application to your exact needs. This person remains your Schedule360 Representative for the duration of your contract. In addition, your team will have access to expert customer support 24/7. We prominently display our toll free number so you can contact us at any time.<

If you are having trouble accessing your account see our troubleshooting guide to see solutions for common login issues. Schedule360 cannot give out credential information over the phone.