Digital Communications In Tele-Health Workforce Management in 2021

January 6, 2021

While tele-health was already gaining momentum pre-pandemic, the surge in demand for virtual care has shown us that tele-health is a necessary, essential service that is here to stay. However, traditional workforce management may not be equipped to keep up with the scheduling challenges that virtual shifts present, causing healthcare facilities to consider a more efficient way to manage their staff schedules.

Real-Time Accountability

Technology is providing greater adaptability for staff scheduling solutions resulting in better patient care. Using a secure cloud-hosted application, you’ll be able to communicate with employees in real-time. Critical staffing needs can be quickly communicated to your staff 24/7 with the added benefits of segmenting recipients based on current needs. Messages are time-stamped when read to ensure they are received, leading to greater employee accountability and administrative efficiency.

24/7 Web-Based Access, Schedule Updated in Real-Time

Schedule360 provides schedule transparency by giving all staff 24/7 web-based access to their schedule in real-time. Our scheduling software can be set up to automate time consuming scheduling tasks, like gap coverage reports that identify open shifts for backfill which otherwise may have fallen through the cracks under a manual system.

The ability to oversee shift assignments across multiple locations and regions streamlines your virtual workforce with ease and greatly reduces time and resources spent on administrative tasks.

Remotely Connected

Whether your providers are all in one geographic location, or span out across the country, with telemedicine provider scheduling software, your staff can stay connected and remain on the same page. Integrated, real-time reports allow one-click management of work targets and provide tools for rapidly responding to current shift demands. Configured reports can provide shift level patterns based on patient flow so you can forecast upcoming demands accurately and efficiently.

Credential Tracking

One of the biggest challenges in managing a tele-health schedule is making sure every shift is covered with qualified staff. This is critical to quality patient care, and manually keeping track of this across regions is a job all on its own. Color-coded staff reports clearly displaying whose licensure and credentials are nearing renewal can save so much time. System alerts can notify your employees 60 days prior to expiration eliminating costly lapses in qualifications necessary to your workflow. Skills that require recertification are tracked from the expiration date and can be linked back to the credential page for real-time updates. Meeting the proper skill sets and qualifications for certain shifts is something you can’t afford to overlook. Quality patient care rests on your ability to optimize shifts utilizing your current staff.

Shift Reminders

Automated shift reminders via text, email, or within the platform to providers and physicians informing them of upcoming shifts can save both time and headaches for all staff involved. Whenever a schedule change occurs, whether due to requests or urgent need, automated alerts keep workflows on track-especially when you need them most.

Guided Implementation Process

Schedule360’s guided implementation process is designed to keep things as simple as possible. We set you up with a scheduling software solution that is configured for your unique scheduling needs. We assign a dedicated Schedule360 representative to work with you who understands your current processes to seamlessly integrate our system with what you’re already using.

Transition with Ease

Changing your current scheduling approach in the middle of a pandemic seems counterintuitive. At the same time, you know something has to change, and demands for tele-health are only projected to grow. Adopting an efficient schedule management process to ensure your critical shifts are covered is a key component to providing high quality care to your patients. Schedule360 provides all of the tools necessary to accomplish this for you. We are here to guide you through a seamless transition. Making a small change in the way you oversee scheduling will have an enormous impact on your scheduling processes. Contact Schedule360 today for a configured demo of our amazing scheduling solution.