The Industry’s Best Customer Support

Customer Support

At Schedule360, our goal is to simplify your employee scheduling management practices to help you save time and achieve your bottom-line goals. But it doesn’t end there.

We do more than supply you with the best employee scheduling software. We stick with you on every step of your scheduling journey. Schedule360 includes comprehensive setup at no cost, online training, and the industry’s best customer support.

We prominently display our toll-free number so you can contact us at any time 24/7. We know how important your schedule is to your organization. That’s why we are always here to help.

Our high standards in customer service earned us KLAS awards, and we’re most recently proud to be recognized as Best in KLAS in 2022.

Login Troubleshooting

One of the most common requests for support we receive is for assistance logging into the Schedule360 platform. Here are two helpful resources you can reference for assistance.

How to Retrieve a Lost Password

Login Troubleshooting Guide

Staff Training Tutorials

Schedule360 makes it easy to navigate our scheduling software, with pre-built tutorials of our most basic functions. We cover the scheduling process, time off, messaging, and other daily tasks for users and scheduling managers.

View Tutorials

Expert Setup For Your Scheduling Software – We Take Care of Everything!

You shouldn’t settle for healthcare scheduling software that doesn’t work exactly how you need it to. You need a system that works with your workflow, offers solutions, and doesn’t create more headaches and frustration. Schedule360’s implementation process is designed to get you set up with an employee scheduling software solution that is configured just for you. We assign a dedicated Schedule360 representative who works with you to understand your specific scheduling requirements and then manages the setup with our IT, training, and administrative teams. We want you to get the most from your Schedule360 experience. We will walk you through all available options of features and make sure everything is set up to compliment the way your company works.

Healthcare Scheduling Software – Training Included

Investing in healthcare scheduling software is futile if you don’t completely understand how to use it. Schedule360 includes online training that is as flexible and accessible as our employee scheduling software. Our training modules are available 24/7 in a fluid learning environment and are custom-tailored to your specific goals and final setups to make them meaningful for your organization. Training tutorials are also accessible from the Schedule360 website if you would like more details on any specific area. On-site training is provided through our in-house training experts at no additional charge for larger client deployments.

Schedule360 Guarantee

Schedule360 promises to never let you down by going beyond just being a vendor for healthcare staff scheduling software. When you choose Schedule360, you gain a healthcare scheduling partner and we provide you with a guarantee that is unique in the software industry. Schedule360 contracts include all components of your launch at no additional charge.

There are no hidden fees and your first month of scheduling is provided free of charge. We go above and beyond where other companies won’t.

Live Operators Available 24/7

Healthcare staff scheduling software, once deployed, is critical to the daily operations of your organization. When you need help, you need it now. Schedule360 provides 24/7 support to all customers with live operators standing by to assist with your questions. You can call or email us at any time and receive immediate attention when you need it most. We’re here to help.

“Schedule360 might be working with thousands of facilities, but I feel like I’m a favorite client. I get that attention, that individual attention.”

Leonard Googelman

Leonard Goodelman

Director of Provider Resources, CRH Healthcare

Secure Cloud-Hosted Convenience

Keeping your employee scheduling software operating properly 24/7 is our top priority. Schedule360 is a secure cloud-hosted solution that is housed and monitored constantly by our IT experts in our secure, state-of-the-art data center. The security and 24/7 availability of the Schedule360 workforce management software solution is mission-critical to each of our clients. While you maintain complete control of all your scheduling management, we provide complete IT management that is certain to exceed your IT hosting requirements. You focus on your goals, we will take care of the rest.

Scheduling Software Configured For You

Schedule360’s scheduling software is uniquely configured for your organization. Our customer support is here for you 24/7 to help you and your employees create the schedule that works best for your organization.

We configure your scheduling software with the features you need like messaging, urgent or hot shift communications, credential tracking, reporting, payroll integrations, and rule-based self-scheduling. Contact Schedule360 today for a free personalized demo of our healthcare scheduling software.

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